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Why does my video not play?

Feb 01, 2012

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Here are some reasons why the video doesn’t play ...


- Video may not be distributed to all the nodes of our Content Delivery Network

Solution: Usually all versions of your video and the thumbnails should be distributed through our worldwide Content Delivery Network within a few minutes after encoding. Please try it again 5 minutes later.


- Flash or HTML5 player can’t handle video 

Solution: This case is very rare. Please let us know the device (desktop, mobile phone, roku, googletv, ...), operating system, browser and flash version in this case. Our support team is happy to analyse this case for you. 


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